FAQ
Answers to the questions we hear most.
The Facebook Page picker didn't show up when I connected
In the Facebook connection popup, open Edit settings (or Edit access), choose "Opt in to current Pages only," select your Page, then tap Continue. The picker only appears once you opt the Page in.
Connecting Instagram shows a Facebook login screen — is that normal?
Yes. Instagram's business messaging tools run on Facebook's login, so you'll sign in through Facebook even when you're connecting Instagram. Nothing is wrong — continue with the Facebook login.
It says my Instagram isn't linked to a Facebook account
Your Instagram account has to be linked to the Facebook profile you use for Meta Business Suite. Link them in Meta Accounts Center (Business Suite → Settings → Accounts, or Instagram → Settings → Accounts Center), then reconnect.
The installed app opens in desktop layout
That’s Chrome’s "Request desktop site" setting, not the app. Open the app in Chrome, tap the ⋮ menu, and uncheck Desktop site, then reopen the app. If it sticks, remove the home-screen shortcut and re-add it (⋮ → Add to Home screen).
Why is ZenCru's cost per lead different from Meta Ads Manager's?
Because the two count leads differently, not because either is wrong. ZenCru divides your ad spend by the leads that actually landed in your Leads tab from your ad forms. Ads Manager divides it by the conversions Meta attributes to your ads, which uses Meta's own attribution windows and can count a single lead under several different action types. You'll usually see a number on each — use ZenCru's when you want to know what a lead in your pipeline cost you, and Meta's when you're comparing against other Meta campaigns.